Hi we presented my grievance at the start of 2020 july. When I forwarded the issue towards the ombudsman that is financial

from the beginning of September (it hasn’t been acquired yet). We had 23 loans between 2007 and 2010, having to pay just over ВЈ8000 interest. Every loan we refinanced at half the total amount. At points we had 2/3loans at some point. During this period I happened to be a stay in the home moms and dad receiving son or daughter tax credits and son or daughter advantage. This week we received a response that is final state that most loans had been affordable when I had earnings of ВЈ450 each week by having a disposable Of ВЈ325. It is untrue and I also submitted evidence of earnings to demonstrate that we really had earnings of ВЈ95 per week, increasing to ВЈ200 in 2010/11. I inquired for proof the earnings that they had utilized however they are refusing to produce it. We asked for somebody else to check out my claim but I became told that the forms had been signed by me consequently don’t have a claim.

Am I Able To insist that my claim is looked over by another handler?

Sara (Financial Obligation Camel) says

Simply deliver this to your Ombudsman now. I believe you might be simply wasting your time and time looking to get them to again look at it.

Many thanks for your response. We delivered it to your ombudsman from the beginning of September but We haven’t heard any such thing i’m not sure how long it takes to hear back from them.

Julie Berry claims

For just what it is worth every penny took the ombudsman four months for you to definitely pick my case up, plus it’s just completing now, getting my cheque within the next 2 weeks to https://signaturetitleloans.com/title-loans-sc/ ensure that can provide an concept of the sort of time scale right now, or timescale for me at the least anyway.

Brilliant, thank you

Finally some news that is good Morses have agreed with FOS and my cheque should always be beside me within four weeks. Just require Provident to out get their fingers now as my due date passed weeks hence. Many thanks to any or all on right here for the advice and help. All the best together with your claims, it is well well worth the long delay.

Hi, the length of time would be the fos using to select situations up right now? I have a full situation with morses and loans in the home, both have actually guide figures but simply wondered exactly exactly what time scales you will find? Thank you

Hi all. Approaching the due date of 2 months this for the 8 weeks from complaint start with Provident friday.

we received a copy of most my loans on October 9th and within the final little while have attempted to contact both Neil and my assigned handler April with no reaction. I have required a change and once more absolutely absolutely nothing. In the phone they claimed these are generally working by way of a backlog of complaints in date purchase (this in my experience claims every problem is dealing with FOS phase and costing them ВЈ550 each and every time perhaps not really a great enterprize model to cope with complaints) Has anybody had the oppertunity to have any such thing done in the 2 months? I will be a reasonable guy and wished to cope with Provident straight and ready to just take a fair offer it just seems impossible to give them the chance I feel is fair and just from them but.

Sara (Financial Obligation Camel) says

Anecdotally they will have HUGE volumes of complaints and have nown’t staffed up to cope with them. We suggest you send to FOS at 8 months as provident tend to be making extremely offers that are poor therefore far better grab yourself within the FOS queue.